FAQs

How much does it cost to visit a Village Emergency Centers?

The cost of our emergency room services is always equivalent to (and more often, less than) the cost of a visit to a hospital ER. The cost depends entirely on your condition upon arrival in our emergency room.Village Emergency Centers can always provide you an estimated cost of care for any sort of treatment if you come in for a free complimentary medical screening. No matter your condition, we always try our best to work with all patients to accommodate their unique financial circumstances.

We believe strongly that Village Emergency Centers treats all patients, regardless of their ability to pay. We work with all patients to accommodate their financial conditions. As state-licensed emergency rooms, we are required to provide medical care to all. We also believe strongly in fair, transparent billing—read our Billing Manifesto to learn more.


What are Village Emergency Centers hours of operation?

We are open 24 hours a day, seven days a week. We never close, not even on holidays.

 

Is Village Emergency Centers a real emergency room?

Yes. As a freestanding emergency room, Clear Creek Emergency Room is required by law to offer all of the same services and care as a hospital emergency room.

 

Does Village Emergency Centers accept my insurance?

We accept all private insurance plans, including but not limited to Aetna, Blue Cross Blue Shield, Cigna, Humana, Multiplan, and United Healthcare. At this time, we cannot accept Medicaid, Medicare, or Tricare providers.

 

How do I know if Village Emergency Centers considered in-network?

According to Texas guidelines, all insurance carriers must pay in-network benefits for any member seeking emergency medical treatment at an emergency center. Texas law requires the insurance carrier to pay for your emergency care, regardless of whether the emergency room is in-network or out-of-network. The state of Texas empowers you to use the “prudent layperson standard” when considering what constitutes an emergency.

 

What if I have trouble getting coverage with my insurance company?

Texas State law requires patients to be reimbursed for ER visits by their insurance carriers. If your insurance company refuses to pay for your visit to a Village Emergency Centers, you have the option of filing a grievance with the Texas Department of Insurance. In addition, our billing department always appeals for you once your insurance denies the claims. For more information about the Texas Department of Insurance, visit http://www.tdi.state.tx.us.

 

What if I don’t have insurance?

Village Emergency Centers is required by law to treat any patient with a medical emergency, regardless of their ability to pay at the time of visit. You can always come in for a complimentary medical screening exam so that we can provide you with an estimated cost of care before any sort of treatment. We work with all of our patients to offer flexible payment options as well as discounts for patients who prefer to pay on a cash basis.

 

What’s the difference between Village Emergency Centers and urgent care facilities?

As licensed, free-standing emergency rooms, Village Emergency Centers is very different from urgent care facilities. Urgent care centers aren’t licensed, are not required to be open 24 hours, and are not equipped to treat emergencies. Essentially, urgent care centers are much like regular doctors’ offices with extended hours. As freestanding emergency rooms, Village Emergency Centers are required by law to offer all of the same services and care as a hospital emergency room.

If you have a medical condition that requires immediate attention, whether it’s minor or major, we recommend visiting an emergency room. Village Emergency Centers offers little or no wait time compared to hospital emergency rooms.

 

How long will I have to wait to see a doctor?

Village Emergency Centers prides ourselves on offering patients little to no wait time. Nearly all patients receive medical care at our emergency rooms without waiting.

 

What kind of medical emergencies do you treat?

As state-licensed freestanding emergency rooms, Village Emergency Centers treat all of the same medical emergencies that hospital emergency rooms treat in both children and adults. Some of the most common emergencies that we treat at our emergency rooms are:

  • Heart attacks
  • Strokes
  • Pediatric emergencies
  • Respiratory distress
  • Head injuries
  • Abdominal pain
  • Dehydration
  • Orthopedic injuries (fractures)
  • Lacerations

 

Does Village Emergency Centers provide emergency medical treatment and services for infants, toddlers, and children?

Yes! Our compassionate medical staff has extensive training in emergency pediatric medicine and is required to maintain the requisite knowledge and experience to provide children of all ages with emergency medical care, 24/7. Each Village Emergency Centers contains a dedicated, pediatric-friendly room specifically designed for our pediatric patients. Most patients experience zero wait time.

 

What if I need to go to the hospital?

Should you require a hospital admission or continued in-hospital treatment, Village Emergency Centers has inpatient transfer agreements with major hospitals. That means we can get you admitted directly to major hospitals. We arrange for direct admissions to an inpatient bed, allowing you to completely bypass the hospital emergency room. Our staff will do anything possible to ensure that your transfer to the hospital goes smoothly. We have an ambulance available to transport you to the hospital of your choice, directly to an inpatient bed.

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